Privacy Policy

Leafy Suburbs Ltd

Company No. 15950242

Last Updated: 2025-02-17

1. Introduction

Leafy Suburbs Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and share your information when you use our website.

2. Information We Collect

• Personal Details: Name, email address, contact details when you interact with our customer portal or submit forms.
• Technical Data: IP address, browser type, operating system, and device information.
• Usage Data: Information about how you interact with our website, collected via cookies and analytics tools.
• Marketing & Advertising Data: Information used for targeted advertising campaigns.

3. How We Use Your Information

• Customer Portal: To provide access to account-related services.
• Analytics & Performance Monitoring: To improve our website and services using Sentry.io and Google Analytics.
• Advertising & Marketing: To deliver targeted ads via Facebook, X (Twitter), and Google Ads.
• Security & Fraud Prevention: To ensure website security using Cloudflare.

4. Cookies & Tracking Technologies

We use cookies for:

• Essential Functions: Managing the customer portal.
• Analytics: Tracking usage and performance.
• Advertising: Serving personalised ads through third-party platforms.

You can manage cookie preferences in your browser settings.

5. Third-Party Services

We use third-party providers to operate our website and services:

• Hosting & Infrastructure: Heroku, Cloudflare.
• Form Submissions: Typeform.
• Marketing & Advertising: Facebook, X (Twitter), Google Ads.
• Monitoring & Error Tracking: Sentry.io.
• Database Management: MongoDB Atlas.

These providers may process your data in compliance with their privacy policies.

6. Data Sharing & Transfers

We do not sell your personal data. However, we may share it with:

• Service Providers: To deliver our services.
• Legal Authorities: If required by law or to protect our rights.
• Advertising Partners: To personalise and serve ads.

Some data may be transferred outside the UK. We ensure appropriate safeguards are in place.

7. Data Retention

We retain your data only as long as necessary for legal, business, and operational purposes.

8. Your Rights

Under UK data protection laws, you have rights including:

• Access: Request a copy of your personal data.
• Correction: Ask us to correct inaccurate data.
• Erasure: Request deletion of your data.
• Objection: Object to processing for marketing.
• Restriction: Request restriction of data processing.

To exercise your rights, contact us at [email protected].

9. Security Measures

We implement appropriate security measures to protect your data from unauthorised access, loss, or misuse.

10. Contact Us

For privacy-related enquiries, contact:

Leafy Suburbs Ltd
754 Ecclesall Road, Sheffield, S11 8TB
Email: [email protected]

11. Updates to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.